Client Services and Data Manager – IT Manager I

3 days ago

Sacramento, California, United States California State Controller's Office Full time
Job Summary

The California State Controller's Office is seeking a highly skilled and experienced IT Manager I – Client Services and Data Manager to oversee the activities of technical staff performing the creation and delivery of architectural documentation, interagency agreements, reports, data analytics, and payroll data from multiple legacy systems to a new cloud-hosted software solution.

Key Responsibilities
  • Develop and Maintain Service Level Agreement Standards: Responsible for developing and maintaining service level agreement standards and processes for internal and external parties participating in the technical implementation of the project.
  • Technical Workload Planning and Change Advisory Board Activities: Participates in the technical workload planning, and change advisory board activities for the project, including prioritization, solution assessment, level of effort estimations, and analysis for new or changed technical implementation.
  • Architectural Documentation and Technical Environment Descriptors: Oversees the creation and adoption of architectural documentation for the systems and processes, including diagrams, workflows, operations, capabilities, and other technical environment descriptors for industry standards.
  • Reporting and Data Analytics: Responsible for ensuring the execution of the future HR and Payroll solution reporting activities; data warehousing and business intelligence requirements are met; oversees the development of operational reports, dashboards, and analytics.
  • Collaboration and Communication: Develops and maintains effective communication and working relationships within the department and amongst contracted vendor representatives, State control agency administrators, governmental entities, and outside stakeholders.
  • Staff Management and Development: Ensures subordinate staff comply with all of the Department's policies, office standard operating procedures, and protocols; performs and oversees responsibilities related to staff management and development.
Desirable Qualifications
  • PPSD Values: Ability to uphold PPSD values: Professionalism, Accountability, Customer Service, Collaboration, and Trust.
  • Communication and Interpersonal Skills: Ability to communicate effectively while using tact and good judgment.
  • Problem-Solving and Analytical Skills: Ability to work under pressure with changing priorities and/or deadlines.
  • Customer Service Skills: Strong customer services skills.
  • Teamwork and Collaboration: Ability to work well with others at all levels.
  • Attendance and Dependability: Excellent attendance and dependability.
Knowledge, Skills, and Abilities Required
  • Data, Analytic, and Metric Toolsets: Knowledge of data, analytic, and metric toolsets.
  • Emerging Technologies: Knowledge of emerging technologies and their application to business processes.
  • Systems Development Lifecycle (SDLC): Knowledge of the Systems Development Lifecycle (SDLC) principles and practices.
  • Personnel Management Principles: Knowledge of personnel management principles, supervision, and training.
  • California Project Management Framework: Knowledge of the California Project Management Framework.
  • Information Systems: Knowledge of application and implementation of information systems to meet organizational requirements.
  • Policies and Procedures: Ability to formulate and recommend policies and procedures.
  • Problem-Solving and Decision-Making: Ability to resolve problems and make critical and timely decisions.
  • Collaboration and Communication: Ability to develop and foster collaborative working relationships.
  • Innovation and Change Management: Ability to develop new and innovative approaches and recommend changes.
  • Staff Guidance and Development: Ability to guide staff in navigating sensitive situations and completing project artifacts from various sources to facilitate software design, development, testing, and implementation.

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