Information Technology Manager I – Client Services and Data Manager

1 day ago

Sacramento, California, United States California State Controller's Office Full time
Job Summary

We are seeking an experienced IT Manager I to oversee the activities of technical staff performing the creation and delivery of architectural documentation, interagency agreements, reports, data analytics, and payroll data from multiple legacy systems to a new cloud-hosted software solution.

Key Responsibilities
  • Develop and maintain service level agreement standards and processes for internal and external parties participating in the technical implementation of the project.
  • Participate in technical workload planning, change advisory board activities, and prioritization of new or changed technical implementation.
  • Oversee the creation and adoption of architectural documentation for systems and processes, including diagrams, workflows, operations, capabilities, and technical environment descriptors.
  • Ensure the execution of future HR and Payroll solution reporting activities, data warehousing, and business intelligence requirements.
  • Coordinate with the CSPS Functional Team and SCO Information Systems Division to develop an overall Reporting Team strategic plan for operations.
  • Monitor progress, resolve risks and issues, and provide proactive plans, contingencies, and mitigations.
  • Participate in data governance, data publishing, and consult with stakeholders on data mining activities.
  • Identify and interpret data, provide ongoing reports for strategic planning efforts, and complete data analysis on a regularly scheduled or ad-hoc basis.
  • Ensure effective management of all resources assigned to the project, including state staff and vendor staff.
  • Develop and maintain effective communication and working relationships within the department and amongst contracted vendor representatives.
  • Ensure subordinate staff comply with all of the Department's policies, office standard operating procedures, and protocols.
Requirements
  • Knowledge of data, analytic, and metric toolsets.
  • Knowledge of emerging technologies and their application to business processes.
  • Knowledge of the Systems Development Lifecycle (SDLC) principles and practices.
  • Knowledge of personnel management principles, supervision, and training.
  • Knowledge of the California Project Management Framework.
  • Ability to formulate and recommend policies and procedures.
  • Ability to resolve problems and make critical and timely decisions.
  • Ability to develop and foster collaborative working relationships.
  • Ability to guide staff in navigating sensitive situations.
About the California State Controller's Office

The California State Controller's Office is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex, and sexual orientation.

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