Customer Service Liaison

5 days ago


Cerritos, California, United States Norm Reeves Inc Full time
Role Description

We are seeking a highly motivated and customer-focused Customer Service Liaison to join our team at Norm Reeves Honda, Cerritos. As a Customer Service Liaison, you will be responsible for delivering exceptional guest experiences and providing administrative support to other team members.

Your primary responsibilities will include greeting guests warmly, answering their questions, and offering assistance as needed. You will also be responsible for maintaining organized guest records and helping guests find the right resource within the dealership.

We are looking for a team player with excellent communication skills, a professional appearance, and a strong work ethic. If you are a motivated and organized individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Create a Positive Guest Experience: Greet guests warmly, answer their questions, and offer assistance as needed.
  • Administrative Support: Provide administrative support to other team members, including maintaining organized guest records.
  • Guest Resource Navigation: Help guests find the right resource, whether it's a brochure, a sales associate, or a manager.
  • Team Collaboration: Work collaboratively with other team members to maintain a positive and productive work environment.

Requirements:

  • Part-time Availability: You must have part-time availability and be at least 18 years old.
  • Valid Driver's License: A valid driver's license and acceptable driving record are required.
  • Strong Communication Skills: Excellent communication skills, both written and verbal, are essential for success in this role.
  • Professional Appearance: A professional appearance and work ethic are expected.
  • Organizational Skills: Strong organizational skills and attention to detail are necessary for maintaining accurate records.
  • Multitasking: Ability to multitask in a fast-paced environment.

Compensation: The estimated hourly rate for this position is $16.50, based on industry standards and location. We offer competitive compensation packages, including benefits and opportunities for growth and development.



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