Customer Service Representative

5 days ago


Cerritos, California, United States Ultimate Staffing Full time

Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our Ultimate Staffing team as a Customer Service Representative. This role is perfect for those who enjoy helping others and have a strong passion for delivering exceptional customer experiences.

About the Role:

In this position, you will be responsible for handling customer inquiries via phone, email, and in-person interactions. You will process orders by reviewing, entering, and confirming details, assist with order status, product availability, and delivery updates, and resolve customer complaints or issues professionally and promptly.

Key Responsibilities:

  • Handle customer inquiries and respond to their needs in a timely and professional manner.
  • Process orders accurately and efficiently, ensuring all details are correct.
  • Assist customers with order status, product availability, and delivery updates.
  • Resolve customer complaints or issues promptly and professionally.
  • Maintain accurate customer records in our system.

Requirements:

  • 2+ years of experience in customer service or order processing.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong organizational skills and attention to detail.
  • Bachelor's degree in Business Administration or related field.

What We Offer:

  • A competitive salary of $45,000 - $60,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including vacation days and holidays.
  • A 401(k) retirement plan with company match.
  • Ongoing training and development opportunities.

About Us:

Ultimate Staffing is a leading provider of staffing solutions, dedicated to helping businesses find top talent and supporting individuals in their career goals. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.



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