Amazon Warehouse Customer Service Associate

3 days ago


Hyannis, Massachusetts, United States Amazon Warehouse Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Amazon Locker+ team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring a seamless experience for our customers.

Key Responsibilities
  1. Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  2. Assist customers with questions and concerns.
  3. Work through problem-solving scenarios to resolve customer issues.
  4. Maintain a clean, safe, and organized workspace.
  5. Manage responsibilities for a Locker+ location, including opening and closing the site.
  6. Use technology, such as smartphones and handheld devices, to sort, scan, and prepare orders.
  7. Receive truck deliveries.
What You'll Need
  1. Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation.
  2. Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation.
  3. Use carts, dollies, hand trucks, and other equipment to move items around.
  4. Go up and down stairs (where applicable).
  5. Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week.
Why Work at Amazon?

At Amazon, we offer a range of benefits and opportunities for growth and development. Our team is dedicated to providing a safe and inclusive work environment, and we are committed to supporting our employees in their careers.

We offer a competitive hourly rate, flexible scheduling, and opportunities for advancement. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Requirements
  1. Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines in English.

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