Customer Care Associate
1 week ago
What qualities are we seeking in our Customer Service Representative?
Russell Tobin & Associates is in search of a Customer Service Representative to join our team.
Employment Type: Contract/Onsite
Location: Hyannis, MA
Compensation: $18 - $20/hr, based on experience
Key Responsibilities:
- Handle and resolve escalated customer inquiries, complaints, and issues related to billing and other service functions.
- Manage customer billing processes, including adjustments and payments through our billing software.
- Field general inquiries via phone, directing calls and entering data as needed.
- Coordinate instructions for field technicians and manage service requests.
- Organize schedules for service technicians and oversee timekeeping duties.
Qualifications:
- High School Diploma or equivalent is required.
- 1-2 years of experience in a customer service role.
- Strong telephone communication skills.
- Excellent interpersonal abilities.
- Proficient in Microsoft Word and Excel.
- Effective problem-solving skills.
- Valid driver's license is necessary.
- Able to manage multiple tasks and prioritize effectively.
- Capable of working under pressure and meeting deadlines.
Preferred Qualifications:
- Being bilingual is a significant advantage.
Benefits Offered by Russell Tobin:
Russell Tobin provides eligible employees with comprehensive healthcare options, including medical, dental, and vision plans, as well as supplemental coverage such as accident and critical illness insurance. Additional benefits include a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, and discounts with select vendors.
#CB
Compensation: $18 - $20/hr, based on experience
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