Customer Care Associate

1 week ago


Hyannis, Massachusetts, United States Russell Tobin & Associates Full time



What qualities are we seeking in our Customer Service Representative?

Russell Tobin & Associates is in search of a Customer Service Representative to join our team.

Employment Type: Contract/Onsite

Location: Hyannis, MA

Compensation: $18 - $20/hr, based on experience

Key Responsibilities:

  • Handle and resolve escalated customer inquiries, complaints, and issues related to billing and other service functions.
  • Manage customer billing processes, including adjustments and payments through our billing software.
  • Field general inquiries via phone, directing calls and entering data as needed.
  • Coordinate instructions for field technicians and manage service requests.
  • Organize schedules for service technicians and oversee timekeeping duties.

Qualifications:

  • High School Diploma or equivalent is required.
  • 1-2 years of experience in a customer service role.
  • Strong telephone communication skills.
  • Excellent interpersonal abilities.
  • Proficient in Microsoft Word and Excel.
  • Effective problem-solving skills.
  • Valid driver's license is necessary.
  • Able to manage multiple tasks and prioritize effectively.
  • Capable of working under pressure and meeting deadlines.

Preferred Qualifications:

  • Being bilingual is a significant advantage.

Benefits Offered by Russell Tobin:

Russell Tobin provides eligible employees with comprehensive healthcare options, including medical, dental, and vision plans, as well as supplemental coverage such as accident and critical illness insurance. Additional benefits include a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, and discounts with select vendors.

#CB

Compensation: $18 - $20/hr, based on experience



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