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Customer Service Representative

2 months ago

Hyannis, Massachusetts, United States Citizens Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers, helping them achieve their financial goals and objectives.

Key Responsibilities
  • Provide personalized customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist customers with their financial needs, including opening new accounts, processing transactions, and providing information on our products and services.
  • Work collaboratively with other team members to achieve sales and customer service goals, and to provide a positive customer experience.
  • Stay up-to-date on our products and services, and be able to effectively communicate their features and benefits to customers.
  • Meet or exceed sales and customer service targets, and contribute to the overall success of the team.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of 6 months experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
Preferred Qualifications
  • 1 year of experience in a customer service or sales role, preferably in the financial services industry.
  • Knowledge of our products and services, and the ability to effectively communicate their features and benefits to customers.
  • Ability to work in a team environment, with a focus on collaboration and teamwork.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for career growth and development, with training and support to help you succeed in your role.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
", "lang_code": "en-US"}