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Retail Customer Service Supervisor

2 months ago

Hyannis, Massachusetts, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to achieve sales goals and provide outstanding customer service.

Key Responsibilities
  • Lead by example and demonstrate a commitment to customer satisfaction and loyalty
  • Train and mentor Associates on front-end principles and customer service techniques
  • Assign registers and support POS coverage needs, ensuring seamless customer transactions
  • Address customer concerns and issues promptly, ensuring a positive experience
  • Communicate effectively with management and Associates to prioritize tasks and achieve store goals
Requirements
  • 1 year retail experience and 6 months of leadership experience
  • Strong communication and organizational skills with attention to detail
  • Ability to work flexible hours, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
What We Offer

As a Retail Customer Service Supervisor at TJ Maxx, you will enjoy a competitive starting pay range of $16.50 to $17.00 per hour, as well as a range of benefits, including associate discount, EAP, and 401(k) matching. We are an equal opportunity employer and welcome applicants from diverse backgrounds.