Service Operations Manager

7 days ago


Wausau, Wisconsin, United States Truck Country Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to oversee the day-to-day operations of our truck service department. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of service to our customers.

Key Responsibilities
  • Assign Priority and Select Technicians: Assign priority to each vehicle repair order and select the most suitable technician to complete the work.
  • Oversee Shop Workflow: Monitor and manage the workflow of the service department to ensure maximum efficiency and productivity.
  • Arrange Contract Repairs: Arrange for contract repairs when work cannot be performed internally, ensuring that our customers receive the best possible service.
  • Inspect Completed Work: Inspect completed work and documentation to ensure that it meets our high standards.
  • Provide Training and Mentoring: Provide training and mentoring to new employees to ensure that they have the skills and knowledge needed to succeed in their roles.
  • Monitor Safety Compliance: Monitor the workspace and employees for safety compliance, ensuring that our workplace is safe and healthy.
  • Communicate with Customers: Communicate effectively with customers to ensure that their needs are met and that they are satisfied with the service they receive.
  • Attend to Work Schedule: Maintain regular and dependable attendance, including working full shifts as required.
Requirements
  • Previous Supervisory Experience: Previous supervisory experience in truck service is preferred.
  • Effective Communication: Highly effective verbal and written communication skills are essential for this role.
  • Customer Service Skills: Excellent customer service skills and a professional demeanor are required.
  • Education and Qualifications: An AA degree, technical school degree, or 4 years of related experience are preferred.
  • Computer Skills: Computer skills, including Outlook, Word, Excel, and repair order processing, are necessary for this role.

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