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Restaurant Operations Manager

2 months ago

Philadelphia, Pennsylvania, United States Philadelphia Brewing Company Full time

Job Summary:

The Restaurant General Manager is the key person responsible for the overall success of our restaurant operations. This individual will lead the management team and hourly staff to consistently meet and exceed our high standards of service, quality, and cleanliness.

Key Responsibilities:

  • Lead the management team and hourly staff to achieve exceptional customer satisfaction and loyalty.
  • Develop and implement strategies to increase sales, improve profitability, and enhance the overall dining experience.
  • Manage and control labor costs, inventory, and expenses to ensure the restaurant operates within budget.
  • Recruit, train, and develop a high-performing team of managers and hourly staff.
  • Ensure compliance with all health and safety regulations, as well as company policies and procedures.
  • Monitor and analyze sales data, customer feedback, and other key performance indicators to inform business decisions.
  • Collaborate with the Executive Chef to develop and implement menu changes, promotions, and special events.
  • Build and maintain strong relationships with vendors, suppliers, and other stakeholders to ensure seamless operations.
  • Manage and resolve customer complaints and issues in a professional and timely manner.

Requirements:

  • Bachelor's degree in Restaurant Management, Hospitality Management, or related field.
  • At least 7 years of experience in restaurant management, with a proven track record of success.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Knowledge of industry trends, menu creation, coaching/training, and building restaurant management teams.
  • Proficiency in Microsoft Office products, OpenTable, and TripleSeat.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.