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Desktop Engineer

2 months ago


St Louis, Missouri, United States Network and Data Solutions Integrators (NDSI) Full time
About the Role

Network and Data Solutions Integrators (NDSI) is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will play a critical role in ensuring the reliable operation of computer systems and providing excellent technical support to end-users.

Key Responsibilities
  • Provide frontline support for desktop systems, including troubleshooting hardware and software issues
  • Manage user accounts, permissions, and access rights
  • Install, configure, and maintain desktop operating systems and applications
  • Respond to and resolve user tickets in a timely and professional manner
  • Perform regular system maintenance and updates to ensure optimal performance and security
  • Assist with the implementation of new technologies and software deployments
  • Document technical solutions and maintain knowledge base for common issues
  • Collaborate with other IT teams to resolve complex issues and improve overall service delivery
  • Provide basic network troubleshooting and support
  • Conduct user training sessions on new software or hardware as needed
Requirements
  • Associate's degree in IT or related field, or equivalent experience
  • 5+ years of experience in desktop support or similar IT role
  • Strong knowledge of Windows operating systems and Microsoft Office suite
  • Familiarity with basic networking concepts and troubleshooting
  • Excellent customer service skills and ability to communicate technical concepts to non-technical users
  • Security+ certification or ability to obtain within 90 days of hire
  • TS/SCI Clearance required and eligibility to obtain CI Poly
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Willingness to provide occasional after-hours support