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Desktop Engineer
2 months ago
Network and Data Solutions Integrators (NDSI) is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will play a critical role in ensuring the reliable operation of computer systems and providing excellent technical support to end-users.
Key Responsibilities- Provide frontline support for desktop systems, including troubleshooting hardware and software issues
- Manage user accounts, permissions, and access rights
- Install, configure, and maintain desktop operating systems and applications
- Respond to and resolve user tickets in a timely and professional manner
- Perform regular system maintenance and updates to ensure optimal performance and security
- Assist with the implementation of new technologies and software deployments
- Document technical solutions and maintain knowledge base for common issues
- Collaborate with other IT teams to resolve complex issues and improve overall service delivery
- Provide basic network troubleshooting and support
- Conduct user training sessions on new software or hardware as needed
- Associate's degree in IT or related field, or equivalent experience
- 5+ years of experience in desktop support or similar IT role
- Strong knowledge of Windows operating systems and Microsoft Office suite
- Familiarity with basic networking concepts and troubleshooting
- Excellent customer service skills and ability to communicate technical concepts to non-technical users
- Security+ certification or ability to obtain within 90 days of hire
- TS/SCI Clearance required and eligibility to obtain CI Poly
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Willingness to provide occasional after-hours support