Desktop Support Manager

6 days ago


Coral Gables, Florida, United States University of Miami Full time
Job Summary

The University of Miami seeks a highly skilled Desktop Support Manager to oversee the installation, coordination, and maintenance of desktop computers, including computer laboratories and classrooms, and academic and administrative systems. This role requires strong leadership and technical skills to manage the technical layout, design, and 24/7 operations of Desktop Support operations.

Key Responsibilities
  • Manage all aspects of Desktop Support operations, including installation, coordination, configuration, monitoring, and daily operation of user application software/hardware on the network.
  • Develop procedures and standards associated with Desktop Support operations for administration, management, monitoring, and operating procedures.
  • Manage the technical layout, design, and 24/7 operations of Desktop Support operations to include staffing support issues.
  • Participate in campus-wide strategic and tactical planning, focusing on customer support.
  • Communicate with other groups within the department to ensure that current and future initiatives are properly conveyed to support staff for uninterrupted operations.
  • Perform service recovery steps as needed directly with the affected customer.
  • Responsible for training and professional development of the Desktop Support staff, including designing of curriculum and syllabus implementation.
  • Confer with and advise subordinates of administrative policies and procedures, technical problems, priorities, and methodology.
  • Prepare activity and progress reports regarding group responsibilities.
  • Responsible for the Computer Life Cycle Management program.
Requirements
  • Bachelor's degree in a relevant field.
  • Minimum 5 years of relevant experience. Any relevant education, certifications, and/or work experience may be considered.
  • Knowledge of business and management principles.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Ability to effectively plan, delegate, and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.
Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.



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