Customer Service Ambassador

3 weeks ago


Viola, Kansas, United States Nexus Dynamics Full time

Job Summary

Nexus Dynamics is seeking a highly motivated and customer-focused Customer Service Ambassador to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and other communication channels.
  • Manage and resolve customer complaints in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to clients.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.

Requirements

  • Completed vocational training or several years of experience in customer service.
  • High level of customer service orientation and enjoyment of customer interaction.
  • Fluent in German.
  • Proficient in MS Office and experience with SAP is a plus.

What We Offer

  • Permanent employment contract.
  • Holiday and Christmas bonuses.
  • 27 days of vacation.
  • Reimbursement.


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