Quality Assurance Manager
6 days ago
PGLS seeks a seasoned Quality Assurance Manager to lead the development and implementation of quality standards for language services within the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ).
- The successful candidate will be responsible for ensuring that interpreter services meet DOJ EOIR standards for accuracy, cultural sensitivity, and overall quality.
Key Responsibilities:
- Develop and implement quality control measures to ensure compliance with federal regulations and guidelines.
- Conduct regular audits and evaluations to identify areas for improvement and develop corrective actions.
- Drive initiatives to enhance quality, efficiency, and client satisfaction through data-driven decision making.
- Lead training programs to educate interpreters and staff on EOIR standards and best practices.
- Document QA activities and provide regular quality reports to stakeholders.
- Serve as the primary point of contact for quality-related inquiries and feedback from clients and internal teams.
Requirements:
- Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field; a master's degree is preferred.
- A minimum of 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting.
- Familiarity with EOIR, DOJ, or other federal quality standards for language services is essential.
Compensation:
The estimated salary for this position is $95,000 - $110,000 per year, depending on experience and qualifications. PGLS offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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