Sales Engineering Expert

3 weeks ago

Marquand, Missouri, United States Genesys Full time

Genesys empowers over 8,000 organizations across more than 100 countries to enhance loyalty and drive business success by delivering exceptional experiences for both customers and employees. Through Genesys Cloud, the leading AI-driven experience orchestration platform, Genesys shapes the future of customer experience (CX) for organizations of all sizes, enabling them to provide empathetic and personalized interactions at scale.

We have a diverse team of over 6,000 professionals worldwide who embrace empathy and foster collaboration to achieve success. While we offer competitive benefits and perks similar to larger tech firms, our employees enjoy the autonomy to make a significant impact within the company and take ownership of their responsibilities. Join us in shaping the future of customer experience together.

Position Overview:

The Solutions Engineer serves as a vital technical resource, supporting the sales process by effectively communicating the value of our solutions through various channels, including live product demonstrations, vision clips, trial program assistance, and proof of concept (POC) development. Collaborating closely with sales teams, the Solutions Engineer provides expertise in product capabilities, technical solutions, and value articulation to bolster sales initiatives and drive revenue growth.

Key Responsibilities:

  • Product Demonstrations: Conduct engaging product demonstrations of our solutions for potential and existing clients, effectively showcasing how our software meets specific business needs.
  • Solution Trial Support: Assist clients during the trial phases of our solution, offering support and expertise to ensure a seamless and beneficial trial experience. Address any technical challenges and optimize the trial setup to align with client requirements.
  • Proofs of Concepts: Collaborate with field solution consultants to design and implement POC environments that accurately reflect the solution's impact in real-world scenarios. Ensure these environments are customized to meet the unique needs of each client.
  • Vision Clips: Develop engaging and informative vision clips that clearly communicate the capabilities and advantages of our products. These clips will enhance client understanding and stimulate interest in our solutions.
  • Team Collaboration: Work closely with sales teams to comprehend customer requirements and provide technical expertise on product functionality, integration options, and solution architecture.
  • Technical Sales Support: Offer technical sales support to sales teams and clients, including addressing technical inquiries, resolving issues, and alleviating concerns.
Qualifications:
  • Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field, preferably within the technology or software sector.
  • Self-driven with a proactive mindset and the ability to work independently as well as collaboratively.
  • Strong problem-solving abilities with a creative approach and adaptability to evolving requirements.
  • Excellent communication and interpersonal skills, enabling effective collaboration across diverse teams and cultures.
  • Solid technical understanding of software architecture, cloud computing, and enterprise applications.
  • Ability to comprehend customer needs, develop technical solutions, and effectively articulate value propositions.
  • Willingness to travel up to 20%.
  • Experience with a Cloud or CCaaS (Contact Center as a Service) organization is preferred.
Compensation:

This position offers a competitive salary with an anticipated base compensation range outlined below. Actual salaries will vary based on a candidate's experience, qualifications, skills, and location. This role may also be eligible for commission or performance-based bonus opportunities.

$66, $129,550.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and remote work options.
  • Opportunities for development and career advancement.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.
For more details about our company benefits, please refer to our official resources.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in over 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service™—our vision for empathetic customer experiences at scale. With Genesys, organizations have the capability to deliver proactive, predictive, and hyper-personalized experiences that deepen customer connections across every marketing, sales, and service interaction on any channel, while also enhancing employee productivity and engagement. By transforming back-office technology into a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application process and need an alternative method for applying, please reach out for assistance. You can expect a response within 24-48 hours. To ensure we provide you with the best reasonable accommodation, please include your first and last name, country of residence, the job ID(s) or titles of the positions you wish to apply for, and the specific reasonable accommodation(s) or modification(s) you are requesting.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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