Administrative Manager

4 days ago

Oakland, California, United States Ultimate Staffing Full time

Job Title: Member Experience and Event Specialist

Job Summary:

We are seeking a highly organized and detail-oriented Member Experience and Event Specialist to join our team at Ultimate Staffing. The successful candidate will be responsible for designing and coordinating exceptional learning and professional meeting experiences for our members.

Key Responsibilities:

  1. Event Planning and Execution:
  • Plan, organize, and execute unique professional meetings and restorative learning experiences that align with our mission and support national expansion.
  • Collaborate with the Executive Director and management team to develop engaging experiences, recruitment materials, and attendee correspondence incorporating powerful visuals that resonate across diverse cultural contexts.
  • Provide on-site event management and site support for events.
Member Support:
  • Serve as the primary point of contact for members, supporting recruitment, responding to inquiries, and coordinating custom service requests with attention to detail and cultural sensitivity.
  • Foster positive relationships with members from various backgrounds to enhance their engagement and satisfaction with our offerings.
Vendor Partnerships:
  • Identify, coordinate, and manage vendor partnerships with hotels, food service providers, airlines, graphic designers, subject matter experts, administrative professionals, and other relevant service providers to support events in different geographic locations.
  • Negotiate contracts and maintain strong relationships with these vendors to ensure high-quality service delivery and seamless event execution.
Coordination with Subject Matter Experts:
  • Coordinate with contracted trainers and curriculum experts to deliver training sessions, workshops, and other educational opportunities for members, ensuring relevance and cultural appropriateness.
  • Convene subject matter experts to design and implement training content, at times supporting their development of materials through research, concise business writing, and compelling visuals to communicate key concepts effectively.
Feedback and Improvement:
  • Gather feedback from members on events and experiences, using insights to continuously improve offerings.
  • Monitor and evaluate the effectiveness of programs and events, making recommendations for future processes that support national expansion.

Qualifications:

  • Bachelor's degree in Event Management, Hospitality, Education, Communications, or a related field.
  • 3+ years of experience in event planning, member services, or a similar role, preferably within a training or membership network.
  • Strong organizational and time management skills, with the ability to manage multiple projects and priorities effectively.
  • Exceptional attention to detail and note-taking in fast-paced meetings and discussions.
  • Excellent communication and interpersonal skills, with a focus on building positive relationships across geographic and cultural differences.
  • Proficiency in event management software, design tools (e.g., Canva, PowerPoint), and Microsoft Office Suite.
  • Experience working with vendor partnerships.

Equal Employment Opportunity:

Ultimate Staffing is an equal opportunity employer and welcomes applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

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