Lead Referral Management Specialist

1 day ago


Panama City, Florida, United States Reef Systems Full time
Job Summary:

We are seeking a highly skilled and experienced Referral Management Lead to join our team at Reef Systems. The successful candidate will be responsible for leading a team of referral coordinators and ensuring the smooth operation of our referral management process.

Key Responsibilities:

• Lead a team of referral coordinators to ensure timely and efficient processing of referrals
• Develop and implement referral management processes and procedures
• Collaborate with other departments to ensure seamless integration of referral management with other business functions
• Provide training and support to referral coordinators to ensure they have the necessary skills and knowledge to perform their duties
• Analyze and resolve referral management issues and concerns

Requirements:

• High school diploma or equivalent
• General office administrative and clerical skills to perform receptionist duties and answer telephones
• Preferred twelve (12) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills

Working Hours:

Contract performance requirements are governed by the contract. The Contractor shall provide qualified and trained personnel to cover the required hours of performance. The Contractor shall provide CP for conducting business Monday thru Friday, within the various facility's operational duty hours of 7:00 AM to 4:00 PM, except for Federal holidays, when the Government MTF is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings or family/down days.

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