Valet Operations Supervisor

4 weeks ago

Aurora, Colorado, United States SP+ Full time
Parking Operations Overview

At SP+, we prioritize every moment, recognizing that the time our colleagues, clients, and customers invest in us must always matter. Our team is driven by Our Promise, "Making Every Moment Matter for a World on the Go."

Basic Function

As a Valet Operations Supervisor, you will assist in the day-to-day management of a location, ensuring that valet operations are handled within contractual guidelines. You will adhere to company policies and procedures, foster good client relations, and promote a professional image and approach to the business.

Responsibilities

  • Greet guests courteously and ensure customers receive timely service.
  • Assist customers in and out of their vehicle and drive, park, and retrieve customer vehicles in a safe and professional manner.
  • Assist with hiring, training, and coaching an excellent valet team.
  • Create a staffing schedule according to the anticipated daily vehicle volume.
  • Maintain full compliance to the standard operating procedures, ensuring the safety and security of vehicles and keys at all times.
  • Prepare and process daily paperwork according to audit compliance standards.
  • Ensure drive lanes and crosswalks are clean of debris, water, oil spills, etc.
  • Create and implement a successful staging plan, utilizing all aspects of the location's layout to ensure maximum parking capacity.
  • Quickly distinguish vehicle make and models and have a general knowledge of vehicle operations.
  • Substitute for any position, if necessary.
  • Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.

Driver's License - Required to have and maintain a valid state-issued driver's license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Customer Service - Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

Physical Demands: While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee will walk and run for extended periods of time to park and retrieve customer vehicles; including the use of stairs and elevators.

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