Front Desk Associate

1 day ago


Fort Wayne, Indiana, United States Courtyard by Marriott Fort Wayne Full time
Overview

Courtyard by Marriott Fort Wayne is seeking a Front Desk Agent to provide exceptional guest service and maintain a clean and welcoming environment. This is an excellent opportunity for individuals who enjoy working in a fast-paced hotel setting and providing top-notch customer service.

Responsibilities:
  1. Ensure all guests are treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  2. Address all guest concerns and ensure follow-up is complete.
  3. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  4. Supervise the activities and service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.

Requirements:
  1. Highly organized.
  2. Must possess a thorough knowledge of guest service and satisfaction.
  3. Requires good communication skills, both verbal and written.
  4. Most tasks are performed in a team environment with the employee acting as a team leader.
  5. Must possess basic computational ability.
  6. Must possess basic computer skills.

Benefits:
  1. Medical, Dental, and Vision options for full-time employees.
  2. Paid time off and 401(k) for full-time employees.
  3. All employees get discounts on hotels across the country.
  4. Regular opportunities for bonuses.
  5. $250 referral bonus for you and a referred associate.
  6. DailyPay: access to your already earned wages before payday.
  7. Opportunities for upward mobility and growth within the company.


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