Service Request Process Manager

6 days ago


LuthervilleTimonium, Maryland, United States RIT Solutions, Inc. Full time
Job Description

We are seeking a highly skilled Service Request Process Owner to join our team at RIT Solutions, Inc.

Key Responsibilities:

  • Lead the development and implementation of Service Request processes using ITIL V3 or V4 best practices.
  • Design and maintain a robust Service Catalog within ServiceNow.
  • Collaborate with cross-functional teams to ensure seamless Service Request process execution.
  • Develop and maintain process documentation, including procedures and guidelines.
  • Provide training and support to team members on Service Request process best practices.

Requirements:

  • ITIL V3 or V4 certification.
  • 5+ years of experience in following ITIL practices using ServiceNow.
  • 5+ years of experience leading Service Request processes.
  • 5+ years of Service Catalog design experience within ServiceNow.
  • Bachelor's degree, or equivalent experience.

Preferred Qualifications:

  • ITIL V4 certification.
  • Any ServiceNow certifications.
  • CMDB experience or understanding.
  • CSDM knowledge or understanding.


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