Patient Service Coordinator

5 days ago

LuthervilleTimonium, Maryland, United States Johns Hopkins University Full time
{"Job Title": "Patient Service Coordinator", "Job Summary": "We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our department, you will be responsible for coordinating the day-to-day clinical operations, ensuring a positive experience for our patients. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our team.", "Responsibilities": "

**Scheduling and Templating:**

* Schedule patients for medical examinations, consultations, and procedures.
* Coordinate visits within the department or between several departments.
* Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
* Print and mail directions, maps, fee schedules, and department-specific information to patients.

**Registration:**

* Assist patients or family members with the completion of medical insurance forms.
* Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
* Obtain pre-certifications as required by patients' healthcare insurers or managed care providers.
* Register patients for clinical appointments using computerized databases.
* Fill appointment vacancies due to cancellations.
* Obtain and/or verify patient demographic data by phone or in person.
* Confirm appointments by telephone and/or mail.
* Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.

**Phone:**

* Call patients to remind them of scheduled visits or follow up on missed appointments.
* Answer phones and provide routine information to callers.

**Billing:**

* Participate in the billing process by collecting time-of-service payments (co-pays or balances) or entering charges into electronic billing systems.
* Assist with basic insurance and third-party queries and explain payment policies.
* Reconcile automated records and collected monies at the end of the day and make deposits in an accurate and timely way.

**Clinic Flow and Leadership:**

* Collaborate with the clinic manager/supervisor to ensure scheduling conflicts are resolved, monitor room utilization, and maintain clinic patient flow.
* Intervene, as necessary, on issues relating to patient complaints, healthcare providers' concerns, and operational issues.
* Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.
* Serve in a leadership capacity with the registration and scheduling staff, setting an example in professionalism, attention to detail, and customer service.
* Partner with the clinic manager on issues related to front office staff management.
* Perform miscellaneous related duties.

**Minimum Qualifications:**

* High School Diploma or Graduation Equivalent.
* One year of work experience in a similar service-oriented industry required.

**What We Offer:**

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.

**How to Apply:**

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, please submit your application, including your resume and cover letter, to [insert contact information].

We are an equal opportunity employer and welcome applications from diverse candidates.

Note: This job description is not intended to be a comprehensive list of all responsibilities, duties, or skills required of the employee in this role.

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