Patient Services Coordinator Lead
1 month ago
The Patient Services Coordinator Lead will provide leadership and direction to a team of patient service coordinators, ensuring the delivery of exceptional patient care and service. This role will oversee daily activities, monitor patient experience, and implement improvements to optimize operational efficiency.
Key Responsibilities- Monitor patient experience and suggest improvements or implement changes after discussion with the Operations Manager.
- Monitor physician clinic schedules daily to assess accuracy and efficiency in patient scheduling.
- Ensure patients are rescheduled efficiently, working with the Operations Manager and providers when necessary.
- Delegates and distributes work to meet established deadlines/metrics.
- Recommends solutions and improvements, participates in department-wide improvements.
- Assist in the development and communication of department policies and procedures.
- Communicates and implements department policies and procedures to all team members.
- Ensures administrative processes and procedures are coordinated, communicated, and in compliance across practices.
- Acts as Cadence/OPT time super user and the main point of contact for updates and training.
- Attends clinical operations meetings as requested.
- Performs duties of Patient Service Coordinators II & III, approximately 15% - 20% Team Leader and 80% - 85% PSC III.
- Assists in decision-making process related to policy and procedural changes.
- Conducts staff meetings periodically or takes minutes of meetings and distributes to staff.
- High School Diploma required, Bachelor's Degree preferred.
- Minimum of 3 to 5 years of related experience in ambulatory medical practice.
- Outstanding interpersonal skills.
- Ability to function independently as well as with a team.
- Exceptional phone and customer service skills.
- Ability to multitask and prioritize a large workload.
- Excellent organizational skill.
- Strong problem-solving skills.
- Good understanding of medical terminology.
- Good understanding of medical insurance coverage.
- Strong computer skills, including word, excel, and spreadsheets.
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Patient Services Lead
3 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Services Lead to join our team at Mass General Brigham. The successful candidate will be responsible for providing leadership and direction in a team environment, facilitating interactions amongst team members, and maintaining positive morale.Key ResponsibilitiesMonitor patient experience...
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Lead Patient Services Coord.
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Newton Lower Falls, United States Mass General Brigham Full timeDescription: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY / OVERVIEW STATEMENT: The position will report to the Clinical Operations Manager who has overall responsibility for managing all clinical support staff within the Department. Team Leads will provide leadership and direction in a...
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Lead Patient Services Coord.
2 months ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY / OVERVIEW STATEMENT: The position will report to the Clinical Operations Manager who has overall responsibility for managing all clinical support staff within the Department. Team Leads will provide leadership and direction in a...
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2 months ago
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