Patient Access Coordinator

4 weeks ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Summary

Under the direction of the Patient Access Manager and Leadership, the Patient Access Coordinator performs a variety of patient access services. This role provides exemplary customer service to all patients and is located at various registration desks throughout the hospital.

Key Responsibilities
  • Obtain demographic and insurance information from patients, in person, over the telephone, or via the web.
  • Verify insurance eligibility and complete all required forms.
  • Collect co-pays and scan documents.
  • Admit patients to the hospital and escort them to their assigned rooms.
  • Register patients for Antenatal, Observation, or Inpatient services.
  • Update newborn accounts and create folders.
  • Answer incoming calls and verify appointments.
  • Provide excellent customer service and maintain a safe and clean work area.
Requirements
  • High school diploma required, some college preferred.
  • Typing skills of at least 25 WPM.
  • Medical terminology preferred.
  • Strong customer service skills required.


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