Patient Services Lead
2 weeks ago
We are seeking a highly skilled and experienced Patient Services Lead to join our team at Mass General Brigham. The successful candidate will be responsible for providing leadership and direction in a team environment, facilitating interactions amongst team members, and maintaining positive morale.
Key Responsibilities- Monitor patient experience and suggest improvements or implement changes after discussion with the Operations Manager.
- Monitor physician clinic schedules daily to assess accuracy and efficiency in patient scheduling.
- Monitor work queues and assist with work as needed.
- Ensure patients are rescheduled efficiently, working with the Operations Manager and providers when necessary.
- Delegates and distributes work, as necessary, to meet established deadlines/metrics.
- Recommends solutions and improvements, participates in department-wide improvements.
- Assist in the development and communication of department policies and procedures.
- Communicates and implements department policies and procedures to all team members and makes recommendations for revisions.
- Ensures administrative processes and procedures are coordinated, communicated, and in compliance across practices.
- Acts as Cadence/OPT time super user and the main point of contact for updates and training.
- Attends clinical operations meetings as requested.
- High School Diploma required, Bachelor's Degree preferred.
- Minimum of 3 to 5 years of related experience in ambulatory medical practice.
- Outstanding interpersonal skills.
- Ability to function independently as well as with a team.
- Exceptional phone and customer service skills.
- Ability to multitask and prioritize a large workload.
- Excellent organizational skills.
- Strong problem-solving skills.
- Good understanding of medical terminology.
- Good understanding of medical insurance coverage.
- Strong computer skills, including Word, Excel, and spreadsheets.
-
Patient Services Coordinator Lead
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryThe Patient Services Coordinator Lead will provide leadership and direction to a team of patient service coordinators, ensuring the delivery of exceptional patient care and service. This role will oversee daily activities, monitor patient experience, and implement improvements to optimize operational efficiency.Key ResponsibilitiesMonitor patient...
-
Lead Patient Services Coord.
2 months ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY / OVERVIEW STATEMENT: The position will report to the Clinical Operations Manager who has overall responsibility for managing all clinical support staff within the Department. Team Leads will provide leadership and direction in a...
-
Lead Patient Services Coord.
2 months ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY / OVERVIEW STATEMENT: The position will report to the Clinical Operations Manager who has overall responsibility for managing all clinical support staff within the Department. Team Leads will provide leadership and direction in a...
-
Patient Service Representative
5 months ago
Falls Church, United States Patient First Full timeAssisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communi Patient, Representative, Service, Policy Manager, Retail, Healthcare
-
Lead Room Service Call Center Representative
3 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Room Service Call Center Representative to join our team at Mass General Brigham. As a key member of our Room Service team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals while ensuring the efficient and timely delivery of...
-
Lead Room Service Call Center Representative
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryAs a Lead Room Service Call Center Representative, you will be responsible for providing guidance and support to the daily operations of the Room Service Call Center. You will act as a liaison between the clinical care areas and the call center, ensuring seamless communication and coordination.You will perform a variety of tasks, including...
-
Patient Access Specialist
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryUnder the direction of the Patient Access Manager and Leadership, Patient Access Specialists perform a variety of patient access services. They provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration and Outpatient...
-
Patient and Family Relations Specialist
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and...
-
Patient and Family Relations Specialist
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and...
-
Patient Access Coordinator
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryUnder the direction of the Patient Access Manager and Leadership, the Patient Access Coordinator performs a variety of patient access services. This role provides exemplary customer service to all patients and is located at various registration desks throughout the hospital.Key ResponsibilitiesObtain demographic and insurance information from...
-
Patient Care Associate
2 months ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Under the direction of a registered/licensed nurse (RN), the Patient Care Associate (PCA) as a member of the interdisciplinary health care team assists in clinical support functions to promote a safe, compassionate patient care environment. Essential Functions Assists with meeting direct patient care needs Consistently fosters a healing...
-
Overnight Patient Observer
2 months ago
Newton Lower Falls, United States VPNE Parking Solutions Full timeOverview: VPNE Healthcare is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. VPNE Healthcares parent company, VPNE, has been collaborating with the worlds finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an...
-
Patient Care Associate II/ 24hr Evenings
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob Summary:The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical activities such as...
-
Patient and Family Relations Liaison
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timePatient and Family Relations SpecialistMass General Brigham is seeking a highly skilled Patient and Family Relations Specialist to join our team at Newton-Wellesley Hospital. This role is responsible for providing exceptional support to patients, families, and staff, ensuring a positive and compassionate experience for all.Key Responsibilities:Provide...
-
Patient Care Associate/24hr Nights
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeJob SummaryWe are seeking a skilled Patient Care Associate to join our team at Mass General Brigham. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and families.Key ResponsibilitiesDirect Patient Care: Assist with activities of daily living, including personal hygiene, grooming, and...
-
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
-
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
-
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
-
Patient Care Associate II/ 24hr Days
4 weeks ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Job Summary: The Patient Care Assistant II provides patient care and performs unit activities under the direction of the Registered Professional Nurse. These include, but are not limited to, direct patient care activities such as taking vital signs and assisting patients with the basic activities of daily living, as well as non-clinical...
-
Patient Care Associate/ 36hr Days
2 months ago
Newton Lower Falls, United States Mass General Brigham Full timeDescription: Under the direction of a registered/licensed nurse (RN), the Patient Care Associate (PCA) as a member of the interdisciplinary health care team assists in clinical support functions to promote a safe, compassionate patient care environment. Essential Functions Assists with meeting direct patient care needs Consistently fosters a healing...
