Patient Access Specialist
12 hours ago
Under the direction of the Patient Access Manager and Leadership, Patient Access Specialists perform a variety of patient access services. They provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration and Outpatient Service Centers.
Key Responsibilities- Obtain demographic information, insurance policy numbers, and subscriber information from patients, in person, over the telephone, or via the web.
- Verify insurance eligibility and complete all required forms.
- Collect co-pays and scan documents.
- Provide excellent customer service and reduce anxiety to all patients, peers, physicians, NWH departments, and Patient Access Leadership Team.
- High school diploma required, some college preferred.
- Typing skills of at least 25 WPM.
- Medical terminology preferred.
- Strong customer service skills required.
Newton-Wellesley Hospital is an Equal Opportunity Employer. We choose to lead by embracing diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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