Senior IT Support Specialist
2 weeks ago
Job Summary:
The Senior Help Desk Technician is a critical role within our IT department, responsible for providing exceptional technical support to our employees. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, as well as training and mentoring junior help desk staff.
Key Responsibilities:
- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve complex technical issues
- Develop and implement training programs for help desk staff
- Collaborate with other IT teams to ensure seamless service delivery
- Monitor and report on help desk metrics and performance
Requirements:
- 3+ years of experience in a help desk or technical support role
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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