Senior IT Support Specialist

2 weeks ago


Costa Mesa, California, United States Experian, plc Full time
Job Title: Senior Help Desk Technician

Job Summary:

The Senior Help Desk Technician is a critical role within our IT department, responsible for providing exceptional technical support to our employees. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, as well as training and mentoring junior help desk staff.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve complex technical issues
  • Develop and implement training programs for help desk staff
  • Collaborate with other IT teams to ensure seamless service delivery
  • Monitor and report on help desk metrics and performance

Requirements:

  • 3+ years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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