Contact Center Configuration Specialist
3 weeks ago
This position is responsible for analyzing and delivering on complex interaction routing and system configuration assignments and projects. The ideal candidate will serve as a resource and central point-of-contact to support the configuration and deployment of system capabilities that enhance call routing and conversational design.
Key Responsibilities- Analyze complex business needs and configure system capabilities to distribute and execute work effectively.
- Optimize configurable data and business rules to fully utilize functionality and flexibility of systems.
- Act as a focal point-of-contact to provide accurate information regarding system capabilities.
- Collaborate effectively with internal stakeholders to understand requirements and expectations.
- Develop and configure complex interaction routing and conversational design per low-level design and technical design documentation.
- Ensure quality of configured components by performing thorough testing.
- Troubleshoot and provide production and off-hours on-call support for complex issues.
- 4-year Bachelor's degree (or equivalent)
- 3+ years of experience with Telephony administration, Contact Center technologies, and CRM tools
- 5+ years of experience in application configuration or development directly aligned to the specific responsibilities for this position
Lincoln Financial Group is a leading provider of financial services, helping people plan, protect, and retire with confidence. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
-
Contact Center Configuration Specialist
3 weeks ago
Broomall, Pennsylvania, United States Lincoln Financial Services Full timeAbout the RoleThis is a unique opportunity to join Lincoln Financial Group as a Contact Center Configuration Specialist. In this role, you will be responsible for analyzing and delivering on complex interaction routing and system configuration assignments and projects.Key ResponsibilitiesAnalyze business needs and configure system capabilities to distribute...
-
Senior Contact Center Configuration Analyst
4 weeks ago
Broomall, Pennsylvania, United States Lincoln Financial Services Full timeJob SummaryThis role will analyze and deliver on complex interaction routing and overall system configuration assignments and projects. The role will serve as a resource and central point-of-contact to support the configuration and deployment of system capabilities that enhance call routing and conversational design (for voice and chat channels) to provide a...
-
Senior Systems Integration Specialist
4 weeks ago
Broomall, Pennsylvania, United States Jobot Full timeAbout the RoleWe are seeking a highly skilled Senior Systems Integration Specialist to join our team at Jobot. As a key member of our integration team, you will be responsible for leading the integration of third-party software with our payment systems.Key ResponsibilitiesMentor and guide team members in adapting to evolving hardware and software...
-
Lead AV Installation Specialist
4 weeks ago
Broomall, Pennsylvania, United States Visual Sound Full timeAbout Visual SoundVisual Sound is a leading provider of audio visual solutions, dedicated to exceeding customer expectations with our expertise and commitment to quality.Job DescriptionWe are seeking a highly skilled Lead AV Installation Technician to join our team. As a key member of our installation team, you will be responsible for designing, building,...
-
Lead AV Installation Specialist
4 weeks ago
Broomall, Pennsylvania, United States Visual Sound Full timeAbout the RoleWe are seeking a highly skilled Lead AV Installation Technician to join our team at Visual Sound. As a key member of our installation team, you will be responsible for designing, building, and servicing cutting-edge AV solutions for a wide range of industries.Key ResponsibilitiesInstall and configure audio visual equipment, including video...
-
Collections Specialist
4 weeks ago
Broomall, Pennsylvania, United States Aramsco, Inc. Full timeJob SummaryAramsco, Inc. is seeking a skilled Collections Specialist to join our team. As a key member of our finance department, you will be responsible for ensuring timely and accurate collection of customer payments. Your strong communication skills and ability to work in a fast-paced environment will be essential in this role.Key ResponsibilitiesReview...
-
Drug and Alcohol Prevention Specialist
4 weeks ago
Broomall, Pennsylvania, United States Child & Family Focus, Inc. Full timeJob Title: Drug and Alcohol Prevention SpecialistChild and Family Focus, Inc. is seeking a full-time Prevention Specialist for their Drug and Alcohol Prevention Education Program (PEP) in Delaware County, PA.Job Summary:The Prevention Education Specialist will be responsible for delivering evidence-based prevention programs to participants in school,...
-
Prevention Education Specialist
3 weeks ago
Broomall, Pennsylvania, United States Child & Family Focus, Inc. Full timeAbout the Role:Child & Family Focus, Inc. is seeking a part-time Prevention Specialist for their Drug and Alcohol Prevention Education Program in Delaware County, PA.The successful candidate will be responsible for delivering evidence-based prevention programs to participants in school, community, justice, and office-based settings.Key responsibilities...
-
Broomall, Pennsylvania, United States Child & Family Focus, Inc. Full timePrevention Education SpecialistChild & Family Focus, Inc. is seeking a part-time Prevention Specialist for their Drug and Alcohol Prevention Education Program (PEP) in Delaware County, PA.Key Responsibilities:Deliver evidenced-based, caregiver- and family-focused prevention programs to participants in school, community, justice, and office-based...
-
Prevention Specialist
4 weeks ago
Broomall, Pennsylvania, United States Child & Family Focus, Inc. Full timeJob Summary:Child & Family Focus, Inc. is seeking a part-time Prevention Specialist to join their team in Delaware County, PA. The successful candidate will be responsible for delivering evidence-based prevention programs to young people and their families. The work schedule for this position may vary, with evening and weekend hours possible based on...
-
Prevention Specialist
4 weeks ago
Broomall, Pennsylvania, United States Child & Family Focus, Inc. Full timeJob SummaryChild & Family Focus, Inc. is seeking a part-time Prevention Specialist to join their Drug and Alcohol Prevention Education Program in Delaware County, PA. The successful candidate will be responsible for delivering evidence-based prevention programs to young people and their families, with a focus on promoting healthy communication, coping...
-
Billing Coordinator
4 weeks ago
Broomall, Pennsylvania, United States Vantage Oncology Centers of Pennsylvania Full timeJob Title: Billing SpecialistAt Vantage Oncology Centers of Pennsylvania, we are seeking a highly skilled Billing Specialist to join our team.Job Summary:The Billing Specialist will be responsible for verifying accuracy of charges and patient demographic information on claim detail, as well as timely follow-up with patients and third party payors. This role...
-
Nurse Care Specialist
4 weeks ago
Broomall, Pennsylvania, United States Main Line Health, Inc. Full timeMake a Difference in Home CareMain Line Health, Inc. is seeking a skilled Registered Nurse to join our Home Care team. As a Home Health Nurse, you will provide coordinated, comprehensive nursing care to patients in their homes, utilizing your critical thinking, analysis, and clinical judgment skills.Key Responsibilities:Provide patient-centered care to...
-
Medical Imaging Specialist
4 weeks ago
Broomall, Pennsylvania, United States Main Line Health Full timeUnlock Your Potential as a CAT Scan TechnologistAre you a skilled and compassionate healthcare professional looking to make a meaningful impact in the lives of patients? Do you have a passion for delivering exceptional care and working collaboratively with a talented team? If so, we invite you to explore this exciting opportunity to join our team as a CAT...
-
Financial Analyst II
4 weeks ago
Broomall, Pennsylvania, United States Matrix Full timeJob SummaryThe Financial Reporting Specialist II is responsible for assisting with budgets and reforecasts, performing account analysis and reconciliations, recommending adjusting entries, reviewing for exceptions in coding, inputting information to the accounting system, and preparing and communicating numerous reports to management and external...
-
Accountant II Specialist
4 weeks ago
Broomall, Pennsylvania, United States Matrix Full timeJob SummaryThe Accountant II is a key member of the finance team, responsible for assisting with budgets and reforecasts, performing account analysis and reconciliations, and recommending adjusting entries. This role requires strong analytical and organizational skills, with the ability to manage multiple tasks simultaneously.Essential FunctionsSupport the...
-
Physical Therapist, HomeCare Specialist
3 weeks ago
Broomall, Pennsylvania, United States Main Line Health Full timeAre you a dedicated and compassionate Physical Therapist looking to make a meaningful impact in the lives of patients? We have an exciting opportunity for a full-time clinician to join our team at Main Line Health HomeCare, providing home-based PT services in Delaware County.Why work as a Home Care Physical Therapist with Main Line Health?Make a difference...
-
Registered Nurse
4 weeks ago
Broomall, Pennsylvania, United States BAYADA Home Health Care Full timeHome Health RN Opportunity in Delaware CountyBAYADA Home Health Care is seeking a compassionate and skilled Registered Nurse (RN) to join our team in Delaware County, Pennsylvania. As a Home Health RN, you will have the opportunity to provide high-quality, patient-centered care to individuals in the comfort of their own homes.Responsibilities:Follow a...
-
Drug & Alcohol Prevention Specialist
4 weeks ago
Broomall, United States Child & Family Focus, Inc. Full timeExciting News!!! Now through December 2024, Child and Family Focus is offering a $250 sign on bonus* to be paid on the paycheck following 6 months of employment. *Bonus amounts could be prorated based on number of hours worked Child & Family Focus, Inc. is seeking a part-time Prevention Specialist for their Drug and Alcohol Prevention Education Program (PEP)...
-
Drug & Alcohol Prevention Specialist
1 month ago
Broomall, United States Child & Family Focus, Inc. Full timeExciting News!!! Now through December 2024, Child and Family Focus is offering a $250 sign on bonus* to be paid on the paycheck following 6 months of employment. *Bonus amounts could be prorated based on number of hours worked Child & Family Focus, Inc. is seeking a full-time Prevention Specialist for their Drug and Alcohol Prevention Education Program (PEP)...
-
Clinical Specialist-Speech Language Pathologist
4 months ago
Broomall, United States Tender Touch Rehab Services, LLC Full timeOverview: Must be a licensed and or a registered therapist to be considered. ** EXCLUSIVE NEW JOB OPPORTUNITY!!** ***Highly competitive rates and benefits package! *** Do you know a therapist who's a perfect fit for our team? EARN UP TO $1,000 by referring a clinician to the Enhance family of brands! Make a difference and get rewarded for it! About...
-
Teachers at Lawrence Park KinderCare
5 months ago
Broomall, United States KinderCare Education Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...
-
Medical Assistant
6 months ago
Broomall, United States Main Line Health Full timeCould you be our next Medical Assistant with Main Line HealthCare? All newly hired Medical Assistants will receive a $2000 Sign on Bonus! Main Line Healthcare is at the forefront of medical excellence, combining clinical expertise with compassion. As part of the Main Line Healthcare family, our physicians collaborate with the hospitals and...