Contact Center Configuration Specialist

4 weeks ago


Broomall, Pennsylvania, United States Lincoln Financial Services Full time
About the Role

This is a unique opportunity to join Lincoln Financial Group as a Contact Center Configuration Specialist. In this role, you will be responsible for analyzing and delivering on complex interaction routing and system configuration assignments and projects.

Key Responsibilities
  • Analyze business needs and configure system capabilities to distribute and execute work effectively.
  • Optimize configurable data and business rules to fully utilize system functionality.
  • Act as a focal point-of-contact to provide accurate information regarding system capabilities.
  • Collaborate with internal stakeholders to understand requirements and expectations.
  • Develop and configure interaction routing and conversational design per low-level design and technical design documentation.
  • Ensure quality of configured components by performing thorough testing.
  • Troubleshoot complex issues and develop or coordinate solutions.
  • Comply with and enforce configuration standards, policies, and procedures.
Requirements
  • 4 Year/Bachelor's degree (or equivalent)
  • 1 - 3+ Years experience with Telephony administration, Contact Center technologies
  • 3 - 5+ Years experience in application configuration or development
About Lincoln Financial Group

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services.

What We Offer
  • Clearly defined career tracks and job levels
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being

The pay range for this position is $67,000 - $120,700 with anticipated pay for new hires between the minimum and midpoint of the range.



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