Customer Support Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at VSP Vision. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Support: Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions to their issues.
- Issue Resolution: Research and resolve complex customer issues, escalating them to senior team members when necessary.
- Communication: Effectively communicate with customers, both verbally and in writing, to ensure their needs are met and their concerns are addressed.
- Problem-Solving: Use critical thinking and problem-solving skills to resolve customer issues, often in a fast-paced and dynamic environment.
- Team Collaboration: Work collaboratively with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
- Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in a call center or customer service environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Technical Skills: Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
- Language Skills: Fluency in English, with the ability to communicate effectively with customers from diverse backgrounds.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Opportunities for career growth and professional development, with a focus on promoting from within.
- Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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