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Restaurant Lead Ambassador

1 month ago

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Orange Hill Restaurant Job Description

We are seeking an exceptional Restaurant Lead Ambassador to join our team at Orange Hill Restaurant.

Job Summary:

  • This is a unique opportunity to lead by example and deliver exceptional customer service, ensuring every guest has a memorable experience.

Key Responsibilities:

Guest Relations:
  • Welcome Guests with Excellence: Greet and welcome guests with warmth and professionalism, setting the tone for an exceptional dining experience.
  • Efficient Reservation Management: Manage reservations and seating arrangements efficiently, ensuring seamless transitions and minimizing wait times.
  • Courteous Communication: Handle guest inquiries, concerns, and special requests with courtesy and promptness, resolving issues promptly and professionally.
Team Leadership:
  • Supervise and Train: Supervise and train host/hostess staff to provide top-notch service, empowering them to excel in their roles.
  • Schedule Coordination: Coordinate host/hostess schedules to ensure proper coverage, guaranteeing that every shift is adequately staffed.
  • Foster a Positive Environment: Foster a positive and collaborative work environment, promoting teamwork and mutual respect among team members.
Organization and Coordination:
  • Seating Chart Organization: Maintain an organized and efficient seating chart, optimizing table assignments and minimizing conflicts.
  • Kitchen Collaboration: Collaborate with kitchen and serving staff to optimize table turnover, ensuring a smooth and efficient service process.
  • Waitlist Management: Monitor and manage waitlists during peak hours, providing accurate wait time estimates and keeping guests informed.
Communication:
  • Clear Instructions: Communicate effectively with servers, management, and kitchen staff, providing clear instructions and updates to ensure seamless operations.
  • Constructive Feedback: Handle customer feedback and communicate it constructively to the team, fostering a culture of continuous improvement.
Problem Solving:
  • Resolving Issues: Address and resolve issues related to reservations, seating, and guest concerns, ensuring that every issue is addressed promptly and professionally.
  • Proactive Problem-Solving: Proactively identify potential challenges and implement solutions, anticipating and preventing issues before they arise.

About Us:

At Orange Hill Restaurant, we pride ourselves on providing exceptional service, delicious cuisine, and a warm atmosphere that makes every guest feel welcome. As a member of our team, you will have the opportunity to grow your skills, develop your career, and become part of a dynamic and supportive community.

Salary Estimate: $55,000 - $65,000 per year, depending on experience and qualifications.