Customer Experience Manager

5 days ago


Orange, California, United States Orange Hill Full time
Job Title: Customer Experience Manager - Restaurant Front of House

Location: Orange County, California

About the Role:

We are seeking a skilled Customer Experience Manager to lead our restaurant front of house team at Orange Hill. As a key member of our management team, you will be responsible for creating a welcoming and memorable experience for our guests, ensuring they receive exceptional service from the moment they step through our doors.

Key Responsibilities:
  • Greet and welcome guests with warmth and professionalism, managing reservations and seating arrangements efficiently.
  • Handle guest inquiries, concerns, and special requests with courtesy and promptness.
Leadership Qualities:
  • Supervise and train host/hostess staff to provide top-notch service, fostering a positive and collaborative work environment.
  • Coordinate host/hostess schedules to ensure proper coverage, optimize table turnover, and manage waitlists during peak hours.
Requirements:
  • Previous experience in a fast-paced restaurant environment, preferably as a lead host/hostess or in a similar role.
  • Strong organizational and multitasking skills, excellent interpersonal and communication abilities.
  • Familiarity with reservation systems, leadership experience is a plus.
Benefits:
  • Paid Sick Time renewed yearly, Management Referral Program with up to a $4,000 payout for qualifying management positions.
  • Employee Meals – Free meal for every eight-hour shift, Employee Assistance Program (EAP) to assist with work life balance.
  • PTO for full-time employees, comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match.
Estimated Salary Range:

$45,000 - $60,000 per year, depending on experience.



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