Retention Team Member

6 days ago


Saint Peters, Missouri, United States CarShield Full time
Role Overview

As a Service Recovery Representative with CarShield, you will play a critical role in handling incoming calls from existing customers who wish to cancel their service.

You will be responsible for assessing customer needs, developing strategies for their retention, building value in our products by communicating services provided and customer savings, and maintaining a consistently positive attitude and customer-first approach.

To succeed in this role, you will need excellent communication and customer service skills, as well as strong work ethic and motivation by goals. A strong understanding of our products and services is essential, as is the ability to effectively multi-task and present oneself well over the phone.

Responsibilities:

  • Answering inbound calls from existing customers
  • Assessing customer needs and developing a strategy for their retention
  • Building value in product by communicating services provided and customer savings
  • Maintaining a consistently positive attitude and customer first approach
  • Maintaining current knowledge of products and services offered

Requirements:

  • Ability to work on-site at our headquarters in St. Peters, MO
  • Strong attention to detail and the ability to follow directions
  • Ability to present oneself well over the phone
  • Excellent customer service skills
  • Strong communication and persuasion skills
  • Highly coachable
  • Ability to effectively multi-task
  • 2+ years' experience in a call center environment, working with escalated customer issues
  • Customer Retention experience preferred
  • Basic computer and typing skills
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company)
  • Bilingual (English/Spanish) a plus

Salary: $25/hour, plus performance bonus (average ~$26/hour)

Benefits: Group Insurance (Medical, Dental, Vision, Life, etc.), 401k with Employer Match, Paid Time Off at 6 months, Discounted CarShield policies, Discounted Tuition at Lindenwood University, Professional Development Opportunities, and more



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