Trailer Shop Operations Manager
2 days ago
The Sanco Thermo King Trailer Shop Operations Manager will oversee the daily operations of the trailer service department, ensuring prompt and personalized customer assistance by delivering exceptional service.
Key Responsibilities- Team Leadership: Supervise and manage the performance of trailer technicians to ensure they are meeting job duties at a high level and upholding company core values.
- Service Delivery: Assign and oversee job duties to trailer technicians, ensuring timely completion of repairs and maintenance tasks.
- Customer Engagement: Engage with customers by answering inquiries, providing service estimates, and traveling to customers to deliver exceptional service.
- Performance Reporting: Provide regular updates to the Branch Manager and Leadership Team on department performance.
- Service Strategy: Develop and implement service strategies to meet customer needs and improve service quality.
- Communication: Maintain effective communication within and between departments, promoting a safe working environment and managing a clean working space.
- Compliance: Adhere to company policies and procedures, including compliance with state, federal, OSHA, and DOT regulations.
- Education: High school diploma or equivalent required; technical degree or certification a plus.
- Experience: 3-5 years of experience in the semi-trailer or truck industry, with supervisory and management experience.
- Skills: Strong communication and interpersonal skills, excellent organizational and problem-solving skills, and a strong mechanical aptitude.
- Abilities: Ability to apply good judgment, multitask, and maintain an orderly and clean shop.
- Competitive Compensation: Competitive salary and benefits package.
- Health and Wellness: Health, dental, and vision insurance, HSA with company matching, and 401(k) with company contribution.
- Professional Development: Opportunities for professional growth and development.
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