Trailer Shop Operations Manager

5 days ago


Des Moines, Iowa, United States Sanco Thermo King Full time
Job Description

Job Summary:

The Trailer Shop Operations Manager will assist and manage the Trailer Technicians by establishing and maintaining a robust service system that guarantees prompt and personalized customer assistance by delivering exceptional service.

Key Responsibilities:

  • Service Delivery: Works closely with the Trailer Technicians by performing repairs, diagnosing issues, solving technical problems and determining proper solutions.
  • Team Management: Hires, trains and manages the performance of Trailer Technicians to ensure they're performing their job duties at a high level and upholding the company's Core Values.
  • Job Assignment: Assigns and oversees job duties to Trailer Technicians.
  • Customer Engagement: Engages with customers by answering inquiries (technical, scheduling and pricing) and traveling to customers to provide service estimates.
  • Performance Reporting: Provides updates to the Branch Manager and Leadership Team on department performance.
  • Service Strategy: Develops and implements service strategies to meet the customers' needs and improve service quality.
  • Communication: Maintains appropriate communication within and between various departments and functional areas within the organization.
  • Shop Maintenance: Promotes and exemplifies a safe working environment, manages a clean working space and handles any tooling issues that arise.
  • Compliance: Adheres to company policies and procedures, including compliance with state, federal, OSHA and DOT regulations.

Requirements:

  • Education: Requires a high school diploma or equivalent.
  • Technical Skills: Technical degree or certification is a plus.
  • Leadership Experience: Supervising and managing employees.
  • Industry Knowledge: Working with part crossovers, fasteners, and hidden body components.
  • Trailer Identification: Suspension identification (Types & Components), Trailer identification (Makes & Models).
  • Industry Experience: Semi-Trailer or Truck industry (3-5 years of experience preferred).

Skills:

  • Communication: Strong communication skills.
  • Driving Record: Valid drivers' license with a clean driving record.
  • Interpersonal Skills: Excellent interpersonal and management skills.
  • Team Leadership: Team leader.
  • Organizational Skills: Excellent organizational skills.
  • Mechanical Aptitude: Exhibit a strong mechanical aptitude.
  • Problem-Solving Skills: Strong problem-solving skills.

Abilities:

  • Judgment: Apply good judgement in recognizing scope of authority.
  • Multi-Tasking: Must be able to multi-task.
  • Shop Maintenance: Ability to maintain an orderly and clean shop.
  • Team Building: Must be able to build a team and promote a teamwork environment.
  • Diagnostic Skills: Work with diagnostic computers for troubleshooting and repairs.
  • Computer Skills: Use computers for web-based training and work order systems.

Benefits:

  • Compensation: Competitive compensation.
  • Health Insurance: Health, dental, and vision Insurance.
  • Retirement Plan: 401(k) with company contribution.
  • Disability Insurance: Company-paid life and short-term disability insurance.
  • Long-Term Disability Insurance: Long-term disability insurance.
  • Time Off: Holiday pay and PTO.


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