Amazon Senior Receptionist Seattle

1 week ago

Seattle, Washington, United States Northwest Center Full time
About the Role

We are seeking a highly skilled and experienced Senior Receptionist to join our team at Amazon in Seattle. As a Senior Receptionist, you will be the face and voice of Amazon, providing exceptional customer service to clients and their guests. You will be responsible for resolving escalations, maintaining a high level of service quality, and assisting with administrative tasks.

Key Responsibilities
  • Provide exceptional customer service to Amazonians, clients, contractors, and visitors by phone, email, or in person.
  • Act as the point of reference for guests and Amazon employees who need assistance or information and help resolve any escalations.
  • Manage the front desk and front office activities, including opening and closing service locations.
  • Partner with Receptionists on multi-person desks and manage inventory at desks.
  • Responsible for building knowledge and understanding current and future scheduled events, maintenance, and service provider locations.
  • Follow proper procedures to hang and maintain customer posters in all buildings, ensuring a presentable environment at all times.
  • Support Banana Stand and Special Events as needed.
Requirements
  • Experience operating a front desk environment.
  • Positive, upbeat attitude and excellent in-person customer service skills.
  • Must be reliable and punctual with excellent organizational skills.
  • Must have demonstrated ability to juggle multiple priorities.
  • Ability to maintain composure and good judgment in fast-paced, high-stress environments.
  • Attention to detail and accuracy.
  • Must be able to potentially lift or carry items up to 50 pounds.
  • Requires travel to several Amazon buildings, so the ability to walk consistently within a 1.5 radius is required.
  • The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift.
  • Ability to work independently and out of line of sight from other team members for all or part of shift.
  • Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice, and occasional evening.
  • This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
  • High School Diploma.
About Northwest Center

Northwest Center is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North - a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion.

We are committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.

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