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Appointment Coordinator

2 months ago


Miami, Florida, United States Fix and Go Gate and Garage Door Services, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Office Support Specialist to join our team at Fix and Go Gate and Garage Door Services, Inc. As an Office Support Specialist, you will play a critical role in supporting our sales team by handling customer inquiries, scheduling appointments, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing solutions to their needs and concerns.
  • Scheduling: Coordinate appointments with customers and technicians, ensuring seamless communication and efficient scheduling.
  • Communication: Maintain open and effective communication with customers, technicians, and other team members to ensure smooth operations.
  • Administrative Support: Provide administrative support to the sales team, including data entry, report generation, and other tasks as needed.
  • Technical Support: Assist customers with technical issues related to our services, providing troubleshooting and resolution support.
Requirements
  • Language Skills: Fluency in English, both spoken and written, is required. Additional language skills, such as Spanish, are a plus.
  • Experience: 1+ years of experience in sales, customer service, or a related field is required. Experience in cold calling, outbound calling, or appointment setting is ideal.
  • Skills: Strong communication and interpersonal skills, with the ability to work in a fast-paced environment. Proficiency in CRM software, such as Workiz, is an advantage.
About Us

Fix and Go Gate and Garage Door Services, Inc. is a leading provider of gate repair and installation services in Florida and surrounding cities. We pride ourselves on providing exceptional customer service, highly skilled team members, and a positive attitude. Our company values include maximum customer service, technical expertise, and a commitment to excellence.