Client Relations Specialist
2 weeks ago
Join Seasalt as a Client Relations Specialist, where your role will be pivotal in enhancing customer satisfaction and loyalty.
Job Summary:
As a key member of our Customer Service team, you will be responsible for delivering exceptional support to our clients through various communication channels. Your primary focus will be to resolve inquiries efficiently while promoting our products and services.
Key Responsibilities:
- Provide outstanding first-line support to customers via phone, chat, and email.
- Identify and resolve customer issues promptly, ensuring a seamless experience.
- Escalate complex queries to the appropriate teams when necessary.
- Maintain a thorough understanding of our product offerings and promotions to assist customers effectively.
- Handle customer data with the utmost confidentiality and in compliance with company policies.
Essential Skills:
- Strong passion for customer service and a commitment to excellence.
- Exceptional verbal and written communication abilities.
- Ability to learn quickly and adapt to new systems and processes.
- Attention to detail and strong organizational skills.
- Proactive problem-solving mindset and resilience to change.
Why Choose Seasalt:
At Seasalt, we believe in nurturing our team members' growth both professionally and personally. We offer a supportive environment that encourages continuous learning and development. Our comprehensive benefits package includes:
- Competitive salary and generous annual leave.
- Flexible benefits to tailor your package.
- Access to health and wellness programs.
- Opportunities for professional development and training.
We are committed to fostering an inclusive workplace where everyone feels valued and respected. Join us in creating a positive impact in the lives of our customers and community.
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