Engagement Care Specialist
1 week ago
View Point Health
Position Title: Care Coordinator (Engagement)Job Code: SST012/ Social Service Technician 3Shift: Full-Time (40 hours per week on average)Job Hours: Times May VaryBase Location: Centerville, GA. Division/Department/Program: Centerville Outpatient Center
We are seeking dedicated and skilled professionals to contribute to our diverse team, providing essential support and guidance to individuals in achieving their personal goals for optimal living.
At View Point Health's Centerville Play Therapy & Resilience Training Center, we offer culturally and developmentally appropriate education and practice of resilience skills through play and family therapy, focusing on children from infancy to age 17 and their families. The Engagement & Care Coordinator plays a crucial role in delivering direct care to enhance program and service engagement by identifying needs related to social determinants of health and coordinating care for children and their families, including referrals, linkages, monitoring, and follow-up. This role operates in a dynamic environment that necessitates strong organizational skills, professionalism, problem-solving abilities, and a commitment to community service.
Key Responsibilities:
- Facilitates direct care coordination to improve client and family engagement in services. Conducts initial assessments of client needs and assists in connecting them to necessary resources.
- Handles telephone and email inquiries professionally and courteously, providing clear and accurate program information.
- Oversees engagement activities, including communication with external partners, scheduling appointments, and conducting in-person or telehealth visits with clients and families, while monitoring attendance reports to enhance service connection and improve behavioral health outcomes.
- Utilizes social determinants of health and other assessment tools to identify client and family needs. Collects relevant program information using electronic health records to document activities and advocacy efforts.
- Establishes and maintains partnerships with external organizations, manages referral processes, and tracks linkage to care, including discharges.
- Assists in arranging primary care and other health appointments, therapy sessions, and increasing access to resources that promote integrated care and family wellness.
- Collaborates with an interdisciplinary team to address behavioral health disparities and enhance overall engagement in care.
- Connects clients with community services and provides follow-up to ensure continuity of care among internal and external providers.
- Facilitates collaboration to develop person-centered or family-centered integrated treatment plans.
- Works with team members to provide comprehensive and timely assistance in resolving barriers to service access.
- Documents and maintains accurate and timely case notes.
- Assists clients in making and coordinating appointments and obtaining necessary supports to keep appointments.
- Facilitates communication among providers within established timeframes.
- Develops and nurtures strong working relationships with community service providers.
Bachelor's degree in a Social Services related field from an accredited institution AND one year of experience in a Social Services related role OR a high school diploma or GED AND three years of experience in a Social Services related position OR one year of experience at the lower level Social Services Technician 2 (SST011) or equivalent.
Preferred Qualifications:
- Experience with CareLogic or other EHR/EMR systems.
- At least two years of experience in behavioral health care or in a child and family serving organization.
- Bilingual - proficiency in reading, writing, and speaking in both Spanish and English.
- Ability to lift 20 pounds.
- Requires prolonged periods of sitting or standing.
- Must be at least 21 years of age.
- Must possess a valid driver's license and maintain a Motor Vehicle Record in accordance with company policy.
- Candidates must pass a criminal background check (including fingerprinting).
- Must pass a pre-employment drug screen and be subject to random drug screenings.
- Any combination of training and experience that would enable the applicant to acquire the necessary knowledge, skills, and abilities. Note: Some positions may require a valid driver's license.
- Other duties as assigned.
- State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).
- Paid New Hire Training.
- Company contributes an additional 7.5% of salary to 401(a) Retirement Plan.
- No employee deduction for Social Security.
- Additional benefits such as legal services, Employee Assistance Program, and discounts on attractions, shopping, technology, and travel.
- Supervision, training, and continuing education opportunities available.
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