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Customer Service Ambassador

2 months ago

Tampa, Florida, United States Infinity Managment Group Full time
Job Description

Are you looking for a rewarding challenge? We're seeking a Customer Service Representative to join our reputable team at Infinity Management Group. Our Customer Service Representatives strive to make a difference in the community and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless plans and devices for all. Maintaining connections with friends, family, doctors, and school is essential, and our Customer Service Representatives serve as vital liaisons, bridging the gap between wireless providers and the community.

Our Culture:

  • Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and sales firm.
  • Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors.
  • Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual's unique perspective is heard.
  • Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity.
  • Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service and sales.

Customer Service Representative Responsibilities:

  • Communicate with potential customers by directly engaging with members of the community.
  • Support customers by providing information about enrollment prerequisites, processes, sales, and available services.
  • Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
  • Assist the Sales team in meeting monthly, quarterly, and annual sales goals.
  • Ensure applications are input into our system correctly to ensure sales goals are met.
  • Adhere to government compliance protocol and maintain professionalism at all times.
  • Collaborate with the Customer Service Representative and Sales team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.

Customer Service Representative Qualifications:

  • High school diploma or equivalent preferred.
  • Previous background in sales, community outreach, or a customer-facing role.
  • Confident in engaging directly with customers and effectively presenting information to potential customers.
  • Passionate about helping others and eager to make a difference in the community.
  • Comfortable working independently or as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to work a flexible schedule as needed, including evenings and weekends.