Detailing Operations Manager

1 week ago


Lowell, Michigan, United States Crystal Clean Automotive Detailing Full time
Crystal Clean Automotive Detailing

We are seeking a highly skilled and motivated individual to fill the role of Detailing Operations Manager at our Lowell, Michigan location. As a key member of our team, you will be responsible for ensuring the smooth operation of our detailing services.

Job Summary:

This is an exciting opportunity to join a growing company that values excellence and precision in everything we do. The successful candidate will have a passion for delivering exceptional results and providing outstanding customer service.

About the Role:

  • Oversight of daily operations to ensure efficient execution of detailing procedures
  • Maintenance of high-quality standards through regular quality control audits
  • Development and implementation of policies and procedures to drive business growth and customer satisfaction
  • Collaboration with On-Site Operations Manager to achieve organizational goals and objectives
  • Coaching and mentoring of team members to enhance their skills and performance
  • Identification and resolution of issues related to unsatisfactory cleanings or special requests
  • Provision of administrative support to ensure seamless day-to-day operations
  • Performance of other duties as required to meet business needs and objectives

Key Responsibilities:

  • Develop and implement KPIs to drive business growth and customer satisfaction
  • Conduct quality control audits to ensure high-quality standards are maintained
  • Identify areas for improvement and implement changes to drive business success
  • Collaborate with cross-functional teams to achieve organizational goals and objectives
  • Provide coaching and mentoring to team members to enhance their skills and performance

Requirements:

  • 2+ years of experience in automotive detailing and people management
  • High school diploma or equivalent required; Bachelor's degree preferred
  • Valid driver's license
  • Able to work flexible hours, including weekends
  • Strong communication and interpersonal skills
  • Ability to prioritize tasks and manage multiple projects simultaneously

Benefits:

  • Competitive hourly wage of $18-$20
  • Full-time benefits package including medical, dental, vision, short-term disability, pet insurance, 401K, health savings account, employee assistance program, and paid time off

Travel Requirements:

  • No local travel required

Physical Requirements:

  • Prolonged periods of standing
  • Agility to get in and out of vehicles repeatedly
  • To comply with the ADA, this position requires some repetitive, circular arm motions and will not require lifting more than 50 pounds without equipment


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