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Customer Service Representative

2 months ago

Lowell, Massachusetts, United States Northeast Foods, LLC Full time

Customer Service Representative Opportunity

At Northeast Foods, LLC, we're committed to delivering exceptional customer experiences and providing growth opportunities for our employees. As a growing Burger King franchise, we're dedicated to achieving customer satisfaction and providing a supportive environment for our team members to thrive.

Key Responsibilities

  • Greet guests with a smile, receive orders, process payments, and respond to customer inquiries in a professional and polite manner.
  • Operate the cash register or point of sale devices, utilizing suggestive-selling techniques to generate additional sales opportunities.
  • Verify the accuracy of guests' orders and prepare and package food and drink products.
  • Assist in maintaining a clean and organized kitchen area, counters, food preparation areas, and utensils.
  • Participate in cleaning the dining room, restrooms, and exterior grounds.
  • Maintain Health and Safety standards in work areas and assist in unloading and stocking inventory items as needed.
  • Perform duties at multiple workstations, including the front counter, Drive-Thru, and prep boards.
  • Fulfill prompt and regular attendance on assigned shifts and adhere to uniform and grooming standards and policies.
  • Contribute to resolving issues that may arise in the restaurant and maintain open communication with guests, peers, and managers.

Perks & Benefits

  • Access to a scholarship fund program, providing financial assistance to team members, their families, and high school seniors.
  • Participation in the Burger King emergency fund, offering short-term financial assistance for unexpected events.
  • Eligibility for a discount program, offering savings on various products and services.
  • Participation in a wellness program, allowing team members to earn points for achieving health and wellness goals.
  • Access to a pregnancy planning tool, helping team members track fertility, baby growth, and milestones.
  • Opportunity to participate in DailyPay, allowing for early access to earned pay.

We are an equal opportunity employer and welcome diverse candidates to join our team.

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