Customer Experience Specialist

6 days ago


Moss Point, Mississippi, United States Greers Market Full time

About the Role:

We are seeking a highly motivated and customer-focused Personal Shopping Assistant to join our team at Greers Market. As a Personal Shopping Assistant, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our customers.

Key Responsibilities:

  • Picking Process: Select high-quality products for customers, with a focus on fresh meats, produce, and deli bakery items. Use your best judgment when making substitutions, and communicate with customers when necessary.
  • Phone Etiquette: Answer phone calls promptly, within 3 rings, and maintain a friendly, polite, and professional tone when interacting with customers.
  • Delivering Orders Curbside: Pull customer orders efficiently and accurately, ensuring all bags are ready for delivery within 3-5 minutes of customer arrival.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience as a cashier, front-end manager, or management-level associate in a grocery retail environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
  • Strong communication and interpersonal skills.
  • Ability to lift, carry, and place merchandise weighing up to 25 pounds without assistance.
  • Continuous repetitive motion with hands and arms, such as grasping, gripping, and turning.
  • Standing and/or walking continuously throughout shifts without a break for up to 4 hours.

Working at Greers Market:

We are committed to creating a positive and inclusive work environment that values teamwork, customer satisfaction, and employee well-being. As a Personal Shopping Assistant, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced retail environment.


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