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Customer Service Representative

2 months ago

Tucson, Arizona, United States Sam Levitz Furniture Full time

Welcome to Sam Levitz Furniture, a family-owned and operated furniture retailer in Southern Arizona. We are proud to be the Tucson area's preferred home and office furnishings provider for over 65 years.

About Us

We were founded by Samuel A. Levitz in 1953 and have grown to 6 retail locations with over 600 employees. Our mission is to provide quality service, high-value products, and affordable prices to improve the furniture buying experience.

Job Summary

We are seeking a Customer Care Associate to join our team. As a Customer Care Associate, you will be responsible for providing exceptional customer service, answering phone calls, and assisting customers with their shopping needs.

Responsibilities

  • Must be a minimum of 18 years of age
  • Positive attitude with a willingness to learn
  • Good phone etiquette and customer service skills
  • Adaptable to changing circumstances
  • Experience in a cashiering role a plus
  • Works well in a team environment
  • Learn the Company process and procedures
  • Communicates and documents customer concerns

Working Conditions and Environment

This position requires varied hours, weekends, and holidays. It's usually moderately loud. Handling equipment and merchandise can be dirty at times. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

We offer a competitive benefits package, including company-sponsored group medical insurance, dental and vision insurance plans, a company matching 401(k) plan, and an employee purchase program.