Document Management Specialist

1 week ago


West Columbia, South Carolina, United States JobRialto Full time
Job Overview

JobRialto is seeking a highly motivated and detail-oriented Customer Service Professional to join our Document Management department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Invoice Data Management: Obtain missing invoice data from utility providers by accessing information online and/or contacting providers via established protocols.
  • Communication: Communicate with internal and external parties in a clear and detailed manner, ensuring seamless collaboration and resolution of issues.
  • System Updates: Update systems of operation with tasks performed and relevant data, maintaining accurate and up-to-date records.
  • Negotiation: Negotiate the waiver of fees and/or obtain due date extensions as needed, utilizing effective communication and problem-solving skills.
  • Invoice Selection: Determine invoices to be obtained by evaluating key data points, ensuring timely and accurate processing.
Requirements
  • Training and Development: Successful completion of UBK training (provided by JobRialto) is required.
  • Professional Presence: Demonstrate a professional phone presence and strong verbal and written communication skills.
  • Negotiation and Research: Possess the ability to negotiate effectively in a professional manner and research and navigate websites and internal systems.
  • Time Management: Exhibit excellent time management skills, with the ability to multi-task and prioritize tasks effectively.
  • Technical Skills: Proficiency in Microsoft Office Suite, with Outlook skills being a plus.
Preferred Skills
  • Typing Speed: Type at a minimum of 45 WPM.
  • Microsoft Outlook: Possess skills in Microsoft Outlook.
Experience and Education

JobRialto seeks an entry-level candidate with up to 2 years of successful experience in a similar phone or data-based role. A high school diploma or equivalent is required, with 2 years of vocation/technical training or an Associate's degree in a related field being preferred.



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