Sales Coordinator

1 month ago


Augusta, Georgia, United States Sheraton Augusta Hotel Full time
Job Title: Sales Coordinator

At Sheraton Augusta Hotel, we are seeking a highly motivated and organized Sales Coordinator to join our team. The successful candidate will be responsible for planning and administering sales policies and programs to foster and promote hotel patronage, banquet room rental, and loyalty to the brand and to Core Hotels LLC hotels.

Key Responsibilities:
  • Maintain complete knowledge of all Newport Group Inc, franchise, and hotel/department policies and procedures.
  • Review daily status of business, schedules, priority assignments, booking, and all information pertinent to the department operation.
  • Work with minimal supervision to ensure that all incoming calls are answered in 3 rings with the proper greetings and telephone etiquette.
  • Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
  • Accurately report month-end, year-to-date room night and revenue accounts on GRC for revenue increasing opportunities and possible action plans.
  • Actively solicit and book business following hotel standards.
  • Suggestively sell hotel features and benefits to meet clients' needs and maximize revenues.
  • Attend and participate in monthly, weekly, or daily departmental meetings as well as weekly revenue management meetings.
  • Adhere to all accounting policies regarding billing procedures for clients.
  • Welcome group contacts upon arrival at check-in and/or function and ensure guest satisfaction.
  • Establishes client base of organizations, associations, and corporate businesses through inside sales effort.
  • Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Conducts tours of the hotel and banquet facilities and entertains qualified potential clients, manages walk-in traffic.
  • Contact clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
  • Maintain up-to-date traces on all accounts.
  • Consults newspapers, trade journals, and other publications to learn about contemplated conventions and social functions and events.
  • Maintain accurate computer information on all new and ongoing leads and accounts, including solicitation efforts.
Requirements:
  • Ability to operate the locations Property Management System (PMS), Property Specific Sales program (ex Delphi, Sales & Events), and Microsoft Office.
  • Excellent interpersonal and communication skills.
  • Organized and able to work well under pressure.
  • Ability to accurately record information and maintain up-to-date traces on all accounts.
  • Enjoys working with and helping people and maintains a professional manner with guests, employees, managers, etc.
Working Conditions:
  • Must be able to work weekends and holidays if needed.
  • Employees are responsible for their own transportation to and from work.


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