Entry-Level Customer Support Specialist
1 day ago
MCI is a leading provider of business process outsourcing (BPO) services, offering a range of solutions to help organizations like yours succeed. As a customer service representative, you will play a critical role in delivering exceptional support to our clients and their customers.
Key Responsibilities- Handle inbound and outbound calls with a high level of professionalism and empathy.
- Resolves customer complaints and concerns in a fair and efficient manner.
- Provide product and service information to customers, addressing their needs and exceeding their expectations.
- Meet or exceed performance metrics, including first call resolution, abandonment rate, and customer satisfaction scores.
- High school diploma or equivalent required; associate's degree or higher preferred.
- 1+ year of customer service experience, preferably in a contact center environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- A competitive salary of $50,000 - $70,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
- Ongoing training and development opportunities, including coaching, mentoring, and educational resources.
- A dynamic and supportive work environment, with opportunities for growth and advancement within the company.
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Entry Level Customer Service Specialist
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Customer Service Specialist
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