Entry-Level Customer Support Specialist

1 day ago


Orange Park, Florida, United States MCI Military Recruitment Full time
Join Our Team

MCI is a leading provider of business process outsourcing (BPO) services, offering a range of solutions to help organizations like yours succeed. As a customer service representative, you will play a critical role in delivering exceptional support to our clients and their customers.

Key Responsibilities
  • Handle inbound and outbound calls with a high level of professionalism and empathy.
  • Resolves customer complaints and concerns in a fair and efficient manner.
  • Provide product and service information to customers, addressing their needs and exceeding their expectations.
  • Meet or exceed performance metrics, including first call resolution, abandonment rate, and customer satisfaction scores.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 1+ year of customer service experience, preferably in a contact center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
Benefits
  • A competitive salary of $50,000 - $70,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Ongoing training and development opportunities, including coaching, mentoring, and educational resources.
  • A dynamic and supportive work environment, with opportunities for growth and advancement within the company.


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    OverviewMCI, a leading Business Process Outsourcing (BPO) company, is seeking an Entry-Level Contact Center Representative to support inbound and outbound customer service and sales projects for various clients. The ideal candidate will have excellent communication skills, a positive demeanor, and a strong work ethic.


  • Winter Park, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a Help Desk Support Specialist to join our team. This is an entry-level position that requires excellent customer service skills, technical knowledge, and the ability to work in a fast-paced environment.About the RoleThe successful candidate will be responsible for providing technical support to end-users, troubleshooting...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    MCI Military Recruitment offers a rewarding career opportunity for Blended Call Center Representatives who share our commitment to excellence and customer satisfaction. This role involves handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.Job DetailsThis is an entry-level position with competitive...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    About the JobThis role involves providing exceptional customer service and technical support to clients across various industries. As an entry-level contact center agent, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing product information. The ideal candidate should possess excellent communication...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Description: Technical Support SpecialistMCI is a leading provider of business process outsourcing (BPO) services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job Summary: We are seeking...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to commercial and public sector clients. Your primary goal will be to ensure that every customer interaction is positive,...


  • Orange Park, Florida, United States ValorVIP Full time

    Job Title: Inbound Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as an Inbound Support Specialist. In this role, you will be responsible for providing exceptional service to our clients, handling inbound calls, and resolving customer issues in a timely and professional manner.The ideal candidate will...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    Job DescriptionWe are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service through inbound calls, emails, and chats. You will work closely with our clients to understand their needs and provide solutions that meet their...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Summary:We are seeking highly motivated and dedicated individuals to join our team as Tolling Call Center Representatives. As a Tolling Call Center Representative, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally.This is an entry-level, on-site position...

  • Support Specialist

    1 day ago


    Orange Park, Florida, United States MCI Careers Full time

    **Job Title:** Support Specialist - Communication ProfessionalWe are seeking a skilled and customer-centric individual to join our team as a Support Specialist - Communication Professional. In this role, you will be responsible for providing top-notch customer support through effective communication, empathy, and problem-solving skills.Key...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    **Job Overview:** We are seeking a skilled Customer Service Tolling Representative to join our team at MCI Military Recruitment. As a key member of our customer-facing team, you will play a critical role in providing exceptional service to our clients and delivering outstanding results.About the RoleIn this exciting role, you will be responsible for handling...


  • Orange Park, Florida, United States MCI Careers Full time

    Job Title: Call Center Support SpecialistLocation: Orange Park, FLJob Type: Full-TimeSalary: $15.00 - $20.00 / hourAbout the Role:We are looking for a skilled Call Center Support Specialist to join our team. As a key member of our contact center, you will be responsible for providing technical support to customers, troubleshooting issues, and delivering...


  • Orange Park, Florida, United States MCI Careers Full time

    About the RoleThis is a customer-facing position that requires excellent communication skills and a passion for delivering exceptional service to clients. As a Customer Service Specialist with MCI Careers, you will be responsible for handling inbound customer inquiries, resolving issues, and providing product information in a timely and professional manner.


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at MCI. In this role, you will be responsible for providing exceptional customer service, resolving issues, and selling new products and services.The ideal candidate will have excellent communication skills, a strong ability to work in a fast-paced...


  • Orange Park, Florida, United States Banfield Full time

    We are seeking a highly motivated and detail-oriented Pet Support Specialist to join our team at Banfield Pet Hospital. As a Veterinary Care Associate, you will play a crucial role in ensuring the health and well-being of our animal patients.About the RoleThis is a full-time position that requires a strong commitment to delivering exceptional customer...


  • Winter Park, Florida, United States TEKsystems Full time

    We are seeking a Technical Support Specialist to join our team in Orlando.As a Technical Support Specialist, you will provide first-level technical assistance to end-users and education affiliates who are experiencing technical-related issues with their computers, online platforms, and course materials.This is an entry-level position within a fast-paced call...


  • Orange Park, Florida, United States MCI Military Recruitment Full time

    At MCI, we're committed to delivering exceptional customer experiences. As a Blended Call Center Representative, you'll play a vital role in supporting our clients' diverse needs.Job SummaryThis is an entry-level position that requires excellent communication skills, reliability, and the ability to work in a fast-paced environment. You'll handle inbound...


  • Orange Park, Florida, United States ValorVIP Full time

    Company OverviewValorVIP is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences and driving optimal performance. Our team of experts assists clients with various needs, including contact center customer services, IT services, and more.Job SummaryWe are seeking a highly motivated individual to...


  • Orange Park, Florida, United States ValorVIP Full time

    About ValorVIPWe are a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a Customer Experience Associate at ValorVIP, you will play a critical role in...


  • Orange Park, Florida, United States MCI Careers Full time

    About the OpportunityWe are excited to offer an exciting opportunity for a motivated and customer-focused Customer Service Representative to join our team at MCI Careers. As a key member of our contact center, you will be responsible for providing exceptional service to our clients via phone, email, or chat.In this role, you will have the opportunity to work...