Customer Experience Associate
23 hours ago
About ValorVIP
We are a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
As a Customer Experience Associate at ValorVIP, you will play a critical role in supporting inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for identifying customers' needs, researching every issue, providing solutions, and upselling customers on new products and services.
This is an on-site, entry-level position that requires excellent communication skills, reliability, and a willingness to learn on the job. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.
About the Role
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Utilize knowledge base and training to accurately answer customer questions.
- Comply with requirements surrounding confidential information and personal information.
- Appropriately escalate customer issues with the managerial team.
- Escalate customer issues to the appropriate staff and managerial for resolution as needed.
- Ensure first call resolution through problems solving and effective call handling.
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
- Adhere to all attendance and work schedule requirements.
What We Offer
- Estimated Salary: $13.10 - $17.10 / hour
- Paid Time-Off
- Paid Holidays
- Paid Training Opportunities
- Casual Dress Code
- Cash and Prize Contests
- Regular Raises
- Advancement Opportunity
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