Support Specialist
14 hours ago
**Job Title:** Support Specialist - Communication Professional
We are seeking a skilled and customer-centric individual to join our team as a Support Specialist - Communication Professional. In this role, you will be responsible for providing top-notch customer support through effective communication, empathy, and problem-solving skills.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Analyze and resolve complex customer issues, utilizing critical thinking skills and collaboration with internal teams
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded
- Stay up-to-date with product knowledge and industry trends to provide informed solutions and recommendations
Requirements:
- Bachelor's degree in Communications, Business Administration, or related field
- 2+ years of experience in customer-facing roles, preferably in a call center environment
- Excellent written and verbal communication skills, with the ability to adapt to diverse communication styles
- Proven problem-solving and analytical skills, with the ability to think critically and make sound decisions
What We Offer:
- A competitive salary of $50,000 - $70,000 per year, based on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Ongoing training and development opportunities to enhance your skills and career growth
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