Support Specialist

14 hours ago


Orange Park, Florida, United States MCI Careers Full time

**Job Title:** Support Specialist - Communication Professional

We are seeking a skilled and customer-centric individual to join our team as a Support Specialist - Communication Professional. In this role, you will be responsible for providing top-notch customer support through effective communication, empathy, and problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  • Analyze and resolve complex customer issues, utilizing critical thinking skills and collaboration with internal teams
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions and recommendations

Requirements:

  • Bachelor's degree in Communications, Business Administration, or related field
  • 2+ years of experience in customer-facing roles, preferably in a call center environment
  • Excellent written and verbal communication skills, with the ability to adapt to diverse communication styles
  • Proven problem-solving and analytical skills, with the ability to think critically and make sound decisions

What We Offer:

  • A competitive salary of $50,000 - $70,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Ongoing training and development opportunities to enhance your skills and career growth


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