Contact Center Customer Support Specialist

23 hours ago


Orange Park, Florida, United States MCI Careers Full time
About the Opportunity

We are excited to offer an exciting opportunity for a motivated and customer-focused Customer Service Representative to join our team at MCI Careers. As a key member of our contact center, you will be responsible for providing exceptional service to our clients via phone, email, or chat.

In this role, you will have the opportunity to work with a diverse range of customers, resolve their issues, and provide solutions to meet their needs. You will also be part of a dynamic team that is passionate about delivering excellent customer experiences.

Responsibilities:

  • Handle customer inquiries and concerns in a professional and courteous manner
  • Resolve customer issues through effective communication and problem-solving skills
  • Work collaboratively with other team members to achieve customer satisfaction goals

Requirements:

  • High school diploma or equivalent required; some college or experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations

Benefits:

  • Competitive salary: $13.10 - $17.10 per hour
  • Opportunities for advancement and career growth
  • A supportive and collaborative team environment
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