Sales and Support Specialist
23 hours ago
ValorVIP is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences and driving optimal performance. Our team of experts assists clients with various needs, including contact center customer services, IT services, and more.
Job Summary
We are seeking a highly motivated individual to join our team as a Call Center Representative. In this role, you will be responsible for providing top-notch customer service, resolving issues, and selling new products and services. If you possess excellent communication skills, a positive attitude, and a strong work ethic, we encourage you to apply.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous and timely manner
- Listen to customers, understand their needs, and resolve issues
- Research systems to find missing information and coordinate with other departments
- Follow client program processes and perform tasks in a professional manner
- Utilize technology to complete account management tasks
- Accurately document and process customer claims
- Follow required scripts, policies, and procedures
Requirements
- High school diploma or equivalent
- Experience with data-entry using a computer
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately
- Basic knowledge of Microsoft Office Suite
- Familiarity with computer applications and the ability to learn new ones
- Highly reliable with regular attendance and punctuality
Compensation and Benefits
- Paid time off and holidays
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